U.S. shopping giant Walmart on Wednesday unveiled tools allowing artificial intelligence agents such as Meta's Muse to shop on behalf of its customers, taking the opposite approach to rival Amazon, which bars outside AI agents from its platform.
Walmart is rolling out two new tools to help third-party AI agents shop on behalf of customers. The company says the tools give people more control of their bots, and help bots be more accurate.
Thousands of Walmart customers in the US will be receiving refunds following a Federal Trade Commission complaint alleging the international retailer failed to stop scammers from defrauding consumers.
Walmart is embracing agentic commerce with the launch of its own Agent Gateway to manage transactions and other new features aimed at customers using AI agents, the retailer announced on Wednesday. The move comes shortly after Walmart's top competitor, Amazon, began blocking AI agents from making purchases on behalf of online shoppers.
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